Returns/Refunds policy

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

The freight cost for change of mind returns is at the customer's expense.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wearmedicine.com.au and send your item to:

Wear Medicine Pty. Ltd.
1/19 Booth Street
Camperdown, 2050 NSW
Australia

Items can only be exchanged in the same style, for a different size or colour. Items cannot be exchanged for other products.

The goods are your responsibility until they reach our office, so ensure it’s packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Shipping

To return your product, you should mail your product to:

Wear Medicine Pty. Ltd.
1/19 Booth Street
Camperdown, 2050 NSW
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any questions or concerns, please send us an email at info@wearmedicine.com.au we are more than happy to answer your questions and assist in any kind.


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